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We know for sure that electronic components need a comprehensive service and we turn our attention to you as a customer! We would like you to be satisfied with our products and see it as an enrichment for your hobby! Our products were constructed for easy installation and handling. Furthermore we made an effort to write a comprehensive and understandable instruction manual. Nevertheless there are still some kind of "exotic" questions left. To offer you as much help as we can we published all our store of knowledge about our products on the following pages.
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Please find here our "frequently asked questions". If you should have a problem with some of our products, click here to find a solution. Other customers may have had the same difficulties - experience shows that most of the questions are already answered.
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Here you will find clear hints that might help you with the installation and operation of ESU decoders. No matter if you want to install a HAMO magnet or check up the wire colours, find the answers here.
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Here we show you how to install an ESU decoder into a locomotive. Get inspired!
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You own an ECoS command station and look for further information? Then you should join our ECoS support bulletin board. There you are able to discuss your questions directly with other ECoS owners or our staff members! Of course, you can ask questions about of our products, too.
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Each ESU product goes through a strict control before being shipped. However, we cannot exclude possible malfunctions. If you wish to send the article back, please find here all information needed regarding warranty and repair.
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You are interested in technical settings of RailCom or mfx? You want to find out how these things actually work? This category gives you all information about it! Here we publish so-called "white papers", further technical information about the use of our decoders (not necessarily needed, for experts only).
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