Sending an email is the easiest and quickest way to contact us: To grant you a prompt and smooth reply we have decided to develop a special email assistant: depending on what kind of email you like to send, the assistant will ask you to make special indications. Please make sure that your email address is correct, otherwise we are not able to answer.

Please understand that it is not possible to answer any general questions regarding model railroading or about original locomotives. Even if our staff members are high-qualified technicians and specialised about our products, they cannot replace the local retailer or the reading of technical literature.

Futhermore, please note that our staff members will not answer any questions which can be found under FAQ, tips & tricks or in a manual of the respective product. We therefore kindly ask you to visit our FAQ section or our product section for further information before you contact us. Most of the questions reaching us have already been answered.

As we have just improved and extended our ESU support forum, we kindly ask you to pose your technical questions regarding our products directly there www.esu.eu/en/forum.

Our support team will try to give you the best possible assistance and advise. This is the best way to share information with other ESU users and customers, who might have similar or even the same questions.