Service charges

You would like to return an article that is out of the 24-month guarantee? No problem, here you will find an overview about repair and service charges.

Important note for END CUSTOMERS from all countries outside the EU who return faulty items back to ESU GERMANY:

Please return faulty items directly to your model railway retailer who is responsible for the claims management and transaction to GERMANY.

If you donĀ“t have a retailer, please note that we reserve the right to charge you with additional costs for shipping and handling. We ask for your kind understanding.