Can I even change my password?03.05.2010
Of course. After logging in you can select a new password in the box at the top of the page "My Account". For security reasons, you must enter the old password for the last time.
Creating secure passwords22.09.2009
A secure passwords consists of at least 8 characters: letters, ciphers and special characters.
There is a simple method to create and remember such a password.
Think of a setence with at least 8 words or a setence from famous text or poem. For example:
I like chocolate - but only 2 times a day.
Now take the initials and punctuation marks from the sentence:
I like chocolate - but only 2 times a day.
If your sentence doesn't contain any ciphers you can replace letters with ciphers.
And our secure password is finished and you have just to remeber your sentence.
Why ESU opened a forum? Are there not enough Internet forums?28.01.2009
The main reason for the enlargement of the ESU's own forum is, to be able to offer a faster quality assistance regarding our products. Neither of the previous e-mail support, nor the discussions in open, cross-vendor forums can guarantee this.
We are convinced that the combination of Forum, FAQs und Tips & Tricks represents the best help on the Internet. Previous e-mail approaches encounter also due to the complexity of the products and the expected response times to its natural limits.
Is there a declaration between upper and lower case letters?28.01.2009
Yes! Please ensure you enter both the username and password with the correct upper and lower case letters, otherwise the application will not work. The user name must be entered exactly as mentioned in automatically sent e-mail with the new password.
I've forgotten my username!19.01.2009
If you forget your user name, you should send an Email to ESU support. We can provide the user name to you again. Please make sure to correctly enter the user name and password. Both are case sensitiv, please be aware!
What is the difference between the Register and Login?30.12.2008
The registration is a one-time action you have to do before the use of all functions of the ESU web site. After your personal information is entered an access authorization (known as user account) is created, characterized by a user name and password.
A logon is neccessary each time you access our site at www.esu.eu. When logging on, the system requires the input of the user name and password set during the registration to identify you. Only after the logon procedure, all functions of the ESU website will be available.
Is it not easier to re-register? Why all the effort?30.12.2008
It was our desire, that all the old forum entries remain in the systems. If you apply for a new access an assignment to your previous contributions would be no longer possible. Therefore, we recommend a new registration only in exceptional cases.
The Email address which was used at time of registration is invalid! What can I do?30.12.2008
If your e-mail address is no longer valid, please send an Email stating the new Email address to ESU support. Of course we can change the Email address for you.
The logon with the new password does not work!30.12.2008
In some cases, it appears that the e-mails with the new password has been awarded several times. Unfortunately some of the passwords we sent do not work. We apologize for this technical mistake. In this case, you can get a new password here at any time. You must, however, know your existing user name and make sure that the Email address which was used at the time of registration is still valid.
I was already a member of the old forum! Do I need to re-register?30.12.2008
No. Your user name will work in the new, enlarged forum as usual. For privacy reasons, your old password does not work anymore. Therefore we sent an Email to every previous forums member with a new password. This password should be used directly on the website in the login box in the upper right corner of the login window.Once you have logged in, a window appears with the previously stored data. Please check it carefully and add and change them accordingly. We need from every member full name and a full, valid address.
Why should I register at www.esu.eu?30.12.2008
Registering at www.esu.eu gives you access to protected areas of the home page. This includes in particular the Support Forum. In this forum you may questions about all ESU products. Both ESU employees as well as other forums participants will try to answer your questions.