Repair service fees

Within 3 years from the date of purchase, we will repair defect ESU products which are no longer covered by warranty.

Prerequisites for this are that faulty products are sent within 3 years after date of purchase and the original proof of puchase (receipt) is enclosed. The repair service only applies to ESU products that are bought from ESU dealers and do not apply to decoders that have been installed ex factory.

For decoders or LokProgrammer devices older than 3 years after date of purchase or without receipt, you are still able get a new ESU product. Check our exchange fees.

LokPilot

LokPilot V4.0 - 5 Repair service 20,00 €
LokPilot V4.0 - 5 micro Repair service 21,00 €
LokPilot V4.0 - 5 XL/L Repair service 42,00 €
LokPilot Fx V4.0 - 5 Repair service 12,50 €
LokPilot Fx V4.0 - 5 micro Repair service 20,00 €
LokPilot Basic/Standard Repair service 16,01 €

LokSound

LokSound 5 (N, H0) Repair service 45,00 €
LokSound 5 L Repair service 80,00 €
LokSound 5 XL Repair service 95,00 €

LokProgrammer

LokProgrammer 53451 Repair service 35,00 €

Decoder Tester

Decoder Tester Repair service 21,00 €

Exchange fee decoders, LokProgrammer

Defect ESU decoders or LokProgrammer devices which are older than 3 years after date of purchase can be exchanged against the latest decoder, respectively LokProgrammer in return of an exchange free. The exchange fee is valid for either defect decoders or also functionable "OEM" decoders.

The exchange fee will be also charged for decoders or LokProgrammers sent in without proof of purchase.

The exchange fee is only valid for the decoders mentioned down below:

LokPilot

LokPilot V1.0 - 5 Exchange fee 25,00 €
LokPilot micro V2.0 - 5 Exchange fee 26,00 €
LokPilot XL/L V1.0 - 5 Exchange fee 55,00 €
LokPilot Fx V4.0 - 5 Exchange fee 18,01 €
LokPilot Fx V4.0 - 5 micro Exchange fee 25,00 €
LokPilot Basic/Standard Exchange fee 20,00 €

LokSound

LokSound (N, H0) V1.0 - 5 Exchange fee 84,00 €
LokSound L V4.0 - 5 Exchange fee 145,00 €
LokSound XL V1.0 - 5 Exchange fee 170,00 €

Interiour lighting set

Lighting set Analog (H0) Exchange fee 10,00 €
Lighting set Digital (H0) Exchange fee 12,50 €
Lighting set (Gauge 1) Exchange fee 27,50 €

LokProgrammer

LokProgrammer 53451 Exchange fee 50,00 €

Decoder Tester

Decoder Tester Exchange fee 35,00 €

SwitchPilot

SwitchPilot 4-fach Exchange fee 32,00 €
SwitchPilot 8-fach Exchange fee 50,00 €
SwitchPilot Servo 4-fach in 8-fach Exchange fee 42,00 €
SwitchPilot Servo 8-fach Exchange fee 42,00 €

SignalPilot

SignalPilot Exchange fee 50,00 €